お知らせ

After you complete the cancellation operation, the full amount of the online card payment will be immediately processed for refund.
However, the timing of the refund varies depending on the card company, so please ask your card company for details.
If the reservation date and the cancellation date are different, the timing of billing the online card payment amount and the timing of refund may shift.

The refund process is as follows:

The reservation site’s credit card company (Apple World Co., Ltd.)

https://www.tasa.co.jp

Cancellation (Apple World refunds to your credit card company)

↓

Refund to your credit card company

↓

Deposit to your card (refund processing)

This is the process we’re told.

※Refunds will be credited to your credit card company.
(※This may take up to two months depending on the card company’s closing date.)
※The inn will not receive payment until you check out.

返金の流れは以下のとおりです。

予約サイトのカード会社（株式会社アップルワールド)

キャンセル(アップルワールドからお客様カード会社に返金)

↓

お客様のカード会社への返金

↓

お客様のカードへ入金(返金処理)

※返金はお客様のクレジットカード会社への返金となります。
（※カード会社の締め日により最大2ヶ月かかる場合があります。）
※旅館側は、お客様がチェックアウトされるまで入金がございません。